Moderation

With Revere, each review posted by your customers can be reviewed before it appears on your website, giving you the ability to decide how best to serve your customers. You can also automatically publish reviews that are above a certain score, helping you focus on the reviews that need your attention, and letting the others go out to your customers as soon as they can. And if a review is particularly helpful in capturing the essence of your product, you can feature it at the top of the list quickly and easily.

Your brand is unique, and your customer experience should be too. With Revere’s configurations you can decide what pieces of information you want your customers to provide with each review and whether they are required or not. As each review is submitted, these requirements will be enforced to make sure your collected data is useful and accurate.

Just like with profanity, there are other words that you may want your customer service to take action on immediately. Words like “lawsuit”, “injury”, or “defective” are examples of the type of issues you want to address quickly. Revere allows you to add any trigger words that will automatically notify customer service the minute the review is posted. And if you need to go back and find an old review, Revere allows you to search your reviews based on the content, the product, and whether it was reviewed, accepted, featured, and much more.

Let’s face it, some people use language that doesn’t represent your brand. Through Revere’s profanity filtering, bad words are automatically removed or replaced. In addition to our stock library of words, you can even add your own, or allow words that you do want your reviewers to use.

After a purchase, Revere allows you to automatically email a customer and request a review for that product, sending them back to your site to engage with your brand.

Revere allows your customers to optionally submit photos along with their reviews. Sometimes these may be of low quality, questionable content, or simply rotated. Revere allows you to correct these images, or remove them altogether right from the moderation screen.

When a customer posts a product review, keep the dialog going by posting a response. Your customer will get an email back, and your future customers will see your response along with the review, demonstrating that you are a company that cares about your customers. Additionally, customers can flag reviews or vote them helpful or unhelpful, guiding other customers in their purchase decisions.

Very low scoring reviews almost always mean there is a significant issue going on, and a customer is at risk. With Revere, you can automatically escalate low scoring reviews the minute they are seen, allowing you to reach out to your customers in near real time and save the relationship. When a customer posts a complaint, or has a problem with a product, you may also wish to involve your customer service department. Revere allows you to forward any customer service related review with the click of a button.